❓ Frequently Asked Questions

Paste any URL into the magic input on the homepage — you get an instant short link with no signup required. Create a free account to manage, customize, and track your links.

No. Guest links are free and instant. An account unlocks link management, custom aliases, per-link click analytics, custom domains, and higher limits. Guests can still view basic, owner-only analytics for their own three temporary links.

Yes. Choose a custom alias (7–20 characters: letters, numbers, -, _). Aliases are auto-lowered to lowercase and checked for uniqueness. Some reserved keywords are blocked for security.

Email verification protects your account and prevents abuse. Check your inbox (and spam folder) for the verification link, then click Resend if needed.

Yes. The free plan includes 150 links per month, unlimited clicks, per-link click analytics (clicks, countries, devices and referrers) on every link, and 1 AI insight per day — no credit card required. The cross-link Master Report, AI trend analysis, custom domains, and team sharing are available on paid plans.

We currently accept PayPal (one-time and recurring). Your first payment is instant; subsequent months renew automatically.

Yes. Go to Billing to upgrade or cancel. You can upgrade anytime — changes take effect immediately. To switch to a lower plan, cancel your current plan first, then choose the new plan. Cancellation takes effect at the end of the current billing period — no surprise charges.

Pro adds the cross-link Master Report with AI trend analysis, custom domains, team sharing, and higher limits. Enterprise adds higher volume limits and priority support. See the pricing page.

Open Custom Domains from your dashboard, enter your domain, and point a CNAME record to zipt.io (or use the TXT ownership challenge). DNS changes can take up to 48 hours to propagate — click "Check Again" to retry.

A branded subdomain like yourname.zipt.io — a quick way to brand your links without buying a domain. Manage them under Subdomains in your dashboard.

Yes. Time-aware links can have an expiry. Expired links show a clear notice and the owner can renew them from the dashboard.

If a destination is flagged as malicious by our threat feeds (URLhaus, OpenPhish) or Google Web Risk, we block the redirect to protect visitors. Contact support if you believe this is a false positive.

Total clicks, unique locations, click engagement, countries, cities, browsers, devices, referrers, clicks over time, hourly peaks, and live activity — all in the Command Center.

It compares the industry-average redirect baseline (250ms) against Zipt's measured redirect response time, multiplied by your metered clicks this month. The widget appears once real measurements exist.

0 clicks usually means no visitors yet, or a data pipeline delay (up to a few minutes). Click a real link from a different browser to test. If it stays 0, contact support.

Analytics are stored in a high-performance columnar store (ClickHouse) for fast long-range queries. Refer to our Privacy Policy for retention details.

Cloudflare at the infrastructure level, Google Web Risk and live threat feeds at the application level, plus automated request interception and abuse detection, rate limiting, 2FA, and CSRF protection on every form.

No. We never sell personal data. See our Privacy Policy and Terms of Service.

Yes. Enable 2FA from your Account Settings → Security tab for an extra layer of protection on login.

Check spam/junk, wait a few minutes, then use Resend verification on the login page. If it still doesn't arrive, contact support.

Zipt rate-limits certain actions (e.g., link creation, DNS checks) to prevent abuse. Wait for the countdown shown and try again.

DNS can take up to 48 hours. Confirm the CNAME (or TXT) record is exactly as shown in the wizard, then click "Check Again". If it persists, contact support.

Use the AI Support Assistant for quick answers, or email our support team directly.